Safaricom Ltd & Kenya Red Cross Society Partner Response to Westgate Attack


  1. Introduction


Kenya Red Cross (KRCS) is a humanitarian relief organization created through an Act of Parliament, CAP 256 of the Laws of Kenya on 21st December 1965. As a voluntary organization, the society operates through partnerships to alleviate human suffering. In the Strategic Plan 2011-15, the National Society

Safaricom is one of the leading integrated communications companies in Africa with over 17 million subscribers. Safaricom provides a comprehensive range of services under one roof: mobile and fixed voice as well as data services on a variety of platforms. Safaricom Limited directly sponsors community activities, projects and events that make positive contributions to Kenyans. The goal is to impact communities in direct ways through support for community projects while generating positive publicity for the company.

The long partnership between the Safaricom Limited and Kenya Red Cross has been centred on the delivery of humanitarian services to vulnerable persons. Past collaboration has included Kenyans for Kenya Drought Initiative, support to the Water and Sanitation programs, health interventions, floods response and reconstruction after the Tana Delta Crisis Kenya Red Cross Society (KRCS) is a humanitarian relief organisation created in 1965 through an

  1. The Westgate Mall Crisis


On Saturday 21st, September 2013 shortly before 13h00 an armed group gained forceful entry into Westgate Shopping Mall and attacked members of the public with hand grenades and gun shots. There were simultaneous heavy gunfire inside the building which lasted for several minutes leaving scores of people injured and several dead.


The Westgate Mall crisis entered a third day with intensified security operations inside the Westgate Mall and within a 200- metres security cordon. According to the Kenya Government sources, the number of deaths remained at 62 and 175 casualties


  1. Humanitarian response


The Kenya Red Cross Society (KRCS) has continued to play a leading role in alleviating human suffering occasioned by the terrorists attack. The interventions include, and are not limited to country- wide blood donation drive, psychosocial support services, tracing and restoration of family links and a 24-hour command centre at the Visa Oshwal Centre which is located in the vicinity of the Westgate Mall. Details of the services are shown under the operational updates as per the following links:



SitRep 2:

SitRep 3:


In response to the disaster, Safaricom launched a nationwide mobile money transfer through M-PESA line 848484 that enabled the public to raise funds. So far an estimated 60million has been realised but the need gap still exists.

  1. Humanitarian Situation Analysis


The attack on Westgate Mall has been unprecedented in both its severity and the humanitarian challenge. There was mass casualty and fatalities which no single player would be able to handle alone. Victims are currently appealing for financial support to cater for medical bills that are mounting. With the initial assessment of the needs it is expected patients will require various categories of treatment from basic first aid to reconstructive surgeries.


  1. The proposed collaboration


From the onset of this disaster, the two sister organisations sought opportunities for possible collaboration in alleviating the immense suffering visited upon affected individuals, families and communities. This particular proposal seeks to apply the proceeds of the Safaricom limited funds drive towards addressing the most pressing needs in complement to the actions of the various organizations and agencies.


The main objectives of this proposal are:

[a] To ensure that as much as practicable, individuals who received physical, and psychological injuries are not detained or denied treatment at hospitals on account of unpaid medical bills; [b]  The cost of ambulatory services are defrayed to ensure sustainable service delivery; and [c] To ensure sufficient blood is mobilized for this, and similar emergencies in the near future.


  1. Budget Allocation


Budget line


Costs in Kshs

Medical Emergency Grant

-250 cases @Kshs 200,000 cap per patient. This is medical bill for survivors and patients who passed on while on treatment.

Hospitals will be prevailed upon to waiver morgue fees but where this is not possible then a few cases will be considered

-Prosthetic limbs

-Verification with KRCS database required


Trauma Counselling

-Counselling services to survivors ills for and immediate families, bereaved families, front line teams

-Engagement of specialists; children, hostage cases, living with disabilities

150 to 200 counsellors will be engaged and paid allowances like transport, water, etc


Ambulance Services

Allocation: Eplus and Other Ambulance Service providers such as St. Johns, AMREF, AAR, West Ambulance. The cost will cater for  stock replenishment and  patient transportation


Blood Donor Services

-Replenishment of consumables; blood bags, vacutainers, capillary tubes, disinfectant, screening kits

-Volunteer costs to 300 volunteers across the country


Long term Intervention

Completion of the Blood transfusion facility at Kenyatta National Hospital




NOTE: Detailed budget will be shared later.

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